Woodlands believes that if residents wish to make a complaint or register a concern they should find it easy to do so. It is the home’s policy to welcome complaints and look upon them as an opportunity to learn, adapt improve and provide a better service.
The complaints policy and procedure details the various ways in which complaints and concerns may be raised with any member of staff at anytime. The procedure outlines how each complaint is reported immediately to the member of the senior management team on call together with the time frame with in which the complainant may expect their complaint to be handled.
If appropriate an attempt will be made to resolve the complaint within the home in order to deal with it as quickly as possible. If the complaint cannot be resolved within the home, it will be referred to the proprietor, who may need to contact the registering authority.